Dec 3, 2018
Welcome to the Courageous Entrepreneur Show. This is the show that shares information and inspiration to help you break free from self-doubt, limiting beliefs, and disempowering patterns and break through to create the thriving, successful business you dream of and deserve.
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We all talk about wanting to get new clients and wanting to get
more clients. But what if we didn’t have to?
What if you actually had clients who stayed with you longer, felt
so cherished by you, that they were more likely to recommend you to
others?
SHOW NOTES
There’s a study that says a 5% increase in client retention can lead to an increase in profits of between 25 and 95%.
Wow.
Of course you’ve got to deliver a great service. You’ve got to produce a transformation that gets clients excited.
But it also speaks to the relationship you have with clients and how you can help them see and feel how much you genuinely care for them.
That’s what this episode is all about.
Deb Brown is a speaker, author, and consultant who specializes in working with entrepreneurs to develop relationships with their clients and create lifelong profitable relationships with them.
Listen in as Deb explains:
- The profit in retaining more clients and serving them for a longer time period.
- How building relationships helps you stand out
- Her simple 3-part framework that helps you create a custom loyalty strategy that pays off
- An old-school strategy that still works and probably always will
- How to leverage your time and create a strategy that works for you
- Simple, practical and proven strategies that have a great payoff
- How to repurpose items and add value to your relationship with clients
As always listen all the way to the end where I’ll share your action step and cocktail exercise for this episode.
Resources
Guest Contact Information
Deb Brown's website -- get her free report with key strategies including:
- The three touchpoints in every business relationship
- The 4 Types of people you must WOW
- Why should not just deliver results but also WOW
Deb's book, Lifelong Loyal Clients: How smart professionals turn relationships into revenues
Deb Brown's author page on Amazon
Related Resources
Common Mistake Made When Choosing Promotional Products
Visit Kamis Imprinted Products (a past client of Winnie's) and get their free report, "10 Mistakes Made When Choosing Promotional Products and How to Avoid Them"
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